Coronavirus (COVID-19) Safety Precautions


We are sure you’re following the news about the coronavirus (COVID-19) outbreak. We’re keeping a close watch and want you to know that the safety of our guests and staff is extremely important. We’ve met with our field staff and housekeeping providers to review our processes and expectations for sanitizing our apartments.

The cleaning standards we operate under already address sanitation and disease concerns. However, we’ve issued additional guidance to our teams as recommended by the Centers for Disease Control and Prevention (CDC). This includes cleaning all “high-touch” surfaces such as bathrooms, counters, tabletops and doorknobs with a bleach-based cleaner; having cleaning staff wear gloves; washing laundry thoroughly in hot water with detergent and bleach; and removing themselves from any apartment where guests may be sick. All associates have been told they should not work if they are sick or are not feeling well. If any employee is exhibiting symptoms, he or she will be promptly sent home.

We’ll continue to monitor the situation and follow the recommendations of the CDC and local municipalities in which we operate to provide safe lodging for our guests. Should you have any questions or concerns regarding our policies in light of the Coronavirus, please feel free to contact us.