||New York, NY
The General Manager is responsible for the day-to-day management of the Hotel and its staff and is accountable for planning, organizing, liaising and directing all hotel services, with a hands-on department head approach. The General Manager will represent Furnished Quarters in all aspects of the hotel operation, including guest and employee satisfaction, financial performance, sales and revenue, and owner satisfaction. This role is responsible for ensuring financial viability, and must strike a balance between guest satisfaction and effective business management. The General Manager acts as a liaison between the hotel, building ownership/management and all hotel partners and subcontractors to formulate effective communication and to create a seamless guest experience while promoting the brand image positively.
Ensure compliance with company standards for personnel administration and performance, service to guests, and budgetary guidelines.
Meet established sales goals pertaining to new account acquisition, account production and client entertainment.
Liaise with the Director of Revenue Management to create and execute rate strategy.
Monitor cost controls on a regular basis.
Collaborate with the Chief Financial Officer and Ownership in budget planning.
Delegate authority and assigns responsibility to all employees; supervises work activities of all employees with a primary focus on the day-to-day operation of the Front Office, acting as department head.
Efficiently manages and supports department heads to ensure departmental goals are met.
Ensure staff receives proper training for each position, including safety training and standard operating procedures.
Answer guest complaints and resolve problems to maintain Guest Satisfaction.
Provide courteous service to our guests and be cordial to all hotel employees.
Minimum five years’ experience as a Director of Operations, Hotel Manager, or General Manager of an extended stay residential building or hotel.
Progressive experience managing within a unionized labor environment.
Proven track record in the corporate housing or hotel industry, demonstrating achievement of outstanding profit and guest service related goals.
Knowledge of Hotel operations, including marketing plans, security and safety programs, human resources and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, and the development of long-range planning.
Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
Ability to read, write, speak, and understand the English language to communicate with management and staff - being persuasive, clear, and to the point. Written communication skills to be concise, well-organized, complete, clear, and understandable in order to formulate complex reports and communicate with the public, staff, corporate office, and ownership.
Ability to work effectively under time constraints and deadlines.
Ability to travel to various sites on and off Hotel property and continuously performs essential job functions.
Flexibility to work schedules to include evenings, weekends, and holidays as dictated by business and operational demands.
Bachelor degree in Hospitality Management or related field.